Our Approach to Quality

Letter from our CEO

At UMS, we place our customers at the center of our work.

Across all teams, departments and operations, we focus on delivering products and services that meet your expectations in terms of performance, timing, and value.

Our Commitments

UMS follows the principles outlined in our Quality & Environment Management Manual. Our Leadership Team ensures these values are consistently applied across the organization:

  • Customer Awareness: We encourage a company-wide understanding of customer needs and expectations.
  • Process Management: We establish, maintain, and improve systems that support quality and environmental goals.
  • Regulatory Compliance: We adhere to applicable laws and regulations related to quality and environmental impact.
  • Risk Control: We take proactive steps to prevent the delivery of products or services that do not meet our standards, including halting processes when necessary.

A Culture of Ongoing Improvement

We believe that progress comes through steady refinement. That’s why we continuously review and improve our processes, invest in employee development, and adapt our resources to better serve our customers and meet evolving standards.

Why It Matters

We aim to build lasting relationships based on trust, reliability, and transparency. Our commitment to quality is based on clearly determined policies which build an integral part of how we work.

Yours sincerely,

Xavier Crosnier,
CEO United Monolithic Semiconductors

UMS is committed to the continuous improvement of all our processes to provide solutions that meet or exceed the expectations of our customers

The quality policy defines the foundation of our vision and mission.

Quality policy

ISO 9001: 2015

Quality Management System Requirements

ISO 14001: 2015

Environment Management System Standard

IATF 16949: 2016

International Automotive Quality Systems Standards

ISO 50001: 2018

Energy Management system

Customers

UMS customer quality team is acting as the primary interface for quality related topics with all our valued customers.

Customer expressed and implied expectations are at the core of our activities thanks to a close collaboration with our Key Account Managers and Regional Sales Managers.

Our mission is to continuously improve customer satisfaction by ensuring UMS efficient and effective processes.

To that way, together with Process, Product and Field Application Engineers, the team is fully committed in providing a variety of responsive support services to our customers, including:

  • The communication and management of major product or process changes
  • The communication and management of waiver requests,
  • The collaboration on problem solving activities thanks to our technical diagnosis expertise,
  • The organization and management of customer audits.

Please feel free to contact us, we will promptly get in touch with you and respond to your request.

Contact our Quality Team

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